Thai Massage & SpaEverything to know before visiting GRANDTHAI
Your first visit should feel straightforward. Here is when to arrive, what to bring, how to prepare and what to tell your therapist so you can enjoy your massage or spa programme comfortably and without rushing.
A guest’s guide
No elaborate preparation is needed. Allow a little time before your appointment, tell us about anything important and let your own comfort guide you.
Plan to arrive 10–15 minutes before your appointment. This gives you time to check in, change and discuss your preferences without rushing.
The salon will prepare a robe, disposable underwear, slippers and everything needed for your chosen programme.
Do not plan a large meal immediately before your treatment. Avoid alcohol before your visit too.
Inform our reception team in advance if you are pregnant, have allergies, a recent injury or surgery, a high temperature or a flare-up of a chronic condition.
This helps you switch off and keeps the atmosphere peaceful for other guests.
You can ask for a change in pressure, request that an area is avoided, take a break or stop the treatment.
Before your visit
You do not need to understand every technique in advance. Our reception team will help you choose around your goals, preferred pressure and the time you have.
Tell us whether this is your first Thai massage, what you would like from your visit and whether you prefer gentle, medium or more intensive pressure. Let us know in advance about areas that need attention or that you do not want touched.
Wear whatever is comfortable for your journey to the salon. A robe, disposable underwear and slippers are provided for your programme. Remove large jewellery and your watch before the treatment, and leave particularly valuable items at home where possible.
Avoid a heavy meal immediately before a massage or spa programme. We cannot provide a treatment to anyone under the influence of alcohol or drugs.
Before your visit, tell our reception team if you are pregnant, have allergies to oils or cosmetics, a high temperature or acute illness, a recent injury or operation, or a flare-up of a chronic condition. If you are unsure whether massage or a particular programme is suitable, consult your doctor beforehand. Massage and spa treatments do not replace medical care.
Your time to relax
We explain the sequence in advance so you can take your time and focus on your experience.
Our reception team confirms your appointment, helps you choose a programme if needed and answers your questions.
Tell us about areas of tension, your preferred pressure and relevant health considerations. We then provide a robe, disposable underwear, slippers and everything else you need.
Your ritual begins with foot washing — a calm transition from the city’s pace to relaxation.
Your therapist follows the chosen programme and takes your preferences into account. The pressure can be adjusted at any time.
After your treatment, take your time and finish your visit with tea in GRANDTHAI’s calm atmosphere.
Your comfort matters
Massage should not be an endurance test. Even after you have discussed your preferences, you can change them during the session.
You can decline work on any area and do not have to tolerate discomfort. If you find it difficult to explain a preference to your therapist, ask to speak to our reception team. Any treatment can be paused.
Calm and safety
GRANDTHAI provides professional Thai massage and spa treatments. We ask guests and team members to speak respectfully, keep voices low and protect one another’s time to relax.
These rules protect both guests and therapists and preserve the atmosphere people come to GRANDTHAI to enjoy.
Practical arrangements
If you are delayed, call our reception team as early as possible. We will try to keep your programme complete, but if another guest is booked after you, your treatment may need to be shortened to avoid delaying their appointment and to allow time to prepare the room.
If you cannot attend, let us know about cancellation or rescheduling as soon as possible. Our reception team confirms the exact terms for prepaid appointments, gift certificates, massage passes and prepaid spa credit when you book.
After your treatment
A tea ceremony follows your massage or spa programme. Allow a little time to finish your visit calmly rather than rush straight back to your day. If oils or cosmetic products were used, ask your therapist or our reception team about any individual aftercare guidance.
Before you visit
We recommend arriving 10–15 minutes before your appointment. You will have time to check in, discuss your preferences and get ready without rushing.
Nothing special. GRANDTHAI provides a robe, disposable underwear, slippers and everything needed for your chosen programme.
Wear normal, comfortable clothes for your journey. You will change into the items provided by the salon before your treatment.
Not necessarily. Use our online treatment finder or tell our reception team your goals, preferred pressure and available time. We will suggest suitable options.
Tell us about pregnancy, allergies, a high temperature or acute illness, recent injuries or surgery, a flare-up of a chronic condition, and any areas that should not be touched. If you are unsure, consult your doctor before booking.
Yes. At any time, ask for gentler or firmer pressure, a different area of focus, a break or an end to the treatment.
Call our reception team as early as possible. If another guest is booked after you, your treatment may be shortened so their appointment is not delayed.
Please arrange this with our reception team in advance. Waiting arrangements depend on how busy the salon is and the facilities at your chosen location.
A first visit without unnecessary questions
Use our short online treatment finder or book directly. Our reception team will confirm the details and help you prepare.
